GENERAL TERMS AND CONDITIONS

The General Terms and Conditions of the Double A d.o.o. online store are prepared in accordance with the Consumer Protection Act (ZVPot), based on the recommendations of the Chamber of Commerce and Industry of Slovenia (GZS) and international e-commerce codes.

The online store is operated by Double A d.o.o., a provider of e-commerce services (hereinafter: the “provider”). Upon registration in the Anja Pet Shop system, the visitor – a natural person – obtains a username, which is the same as their email address, and a password. The user’s username and password clearly identify and connect the user with the submitted data. By registering, the visitor – a natural person – becomes a user and gains the right to purchase.

These General Terms and Conditions govern the operation of Double A d.o.o., the user’s rights, and the business relationship between the provider and the customer.

Availability of information
(summary of legislation)

The provider undertakes to always provide the customer with the following information:

1. company identity (company name and registered address, registration number),
2. contact details enabling fast and effective communication (e-mail, telephone),
3. essential characteristics of the goods or services (including after-sales services and guarantees),
4. product availability (every product or service offered on the website should be available within a reasonable timeframe),
5. terms of delivery of goods or performance of services (method, place and delivery time),
6. all prices must be clearly and unambiguously stated and it must be clearly indicated whether they include taxes and transport costs,
7. payment and delivery methods,
8. validity period of the offer,
9. the period within which it is still possible to withdraw from the contract and the conditions for withdrawal, including information on whether and how much the return of the product costs the customer,
10. an explanation of the complaint procedure, including all contact details for the person or department responsible for customer support.

Product offer

Due to the nature of online business, Double A d.o.o.’s offer is updated and changed frequently and quickly.

Prices are presented as Online Prices. The Online Price is the price valid for online purchases in the case of 100% cash payment or proforma invoice payment by bank transfer to a transaction account.

Payment methods

The provider offers the following payment methods:
– bank transfer to the account of Double A d.o.o. (according to the offer / proforma invoice) – Online Price applies,
– cash on delivery – Online Price applies*,
– payment by debit or credit card (MasterCard®, Visa, Visa Electron, Diners Club) – Online Price applies,
– PayPal payment – Online Price applies

*For certain orders, we reserve the right to require payment by bank transfer to the account of Double A d.o.o. based on an offer/proforma invoice, in which case the Online Price still applies.

The provider issues the customer an invoice on a durable medium, with itemized costs.

The sales contract (order) is stored in electronic form on the provider’s server and is accessible to the customer at any time in their user profile (My profile).

Prices

The Online Price applies to all members of Double A d.o.o. A user becomes a member by registering in the Double A d.o.o. online store.

All prices in the Double A d.o.o. Online Center include VAT.

Prices apply in the case of payment using the payment methods listed above, under the conditions listed above.

Despite exceptional efforts to ensure the most up-to-date and accurate information, it may happen that a price is incorrect. In such a case, or if the price of an item changes during order processing, the provider will allow the customer to withdraw from the purchase, and at the same time the provider will offer a solution that is satisfactory for both parties.

Purchase procedure

Purchasing through our website is possible by registering on our website. Upon registration, the user must fill in all required fields with accurate information. Registration requires entering an email address, personal details and contact information. The user then creates an account where they can manage their addresses and orders.

The purchase process itself is simple, as the system guides the user through all steps of the purchase.

When the user selects the desired product, they simply add it to the cart by clicking the “Add to cart” button. Once the item is in the cart, the system displays the total purchase cost, including shipping costs, and offers two options:

– view cart contents by clicking the “Cart” button,
– proceed to checkout by clicking the “Checkout” button.

After clicking the “Cart” button, the system displays a summary and the contents of the shopping cart. Here, the user can change the quantity of items they wish to purchase or remove them from the cart. In this section, the user can also apply valid coupons by entering the code found on the coupon.

By clicking the “Next” button, the user continues with the purchase. The system asks for the delivery address and billing address and also offers the option to change the delivery and billing address. By clicking “Next”, the system guides the user to the next step, “Shipping”.

– delivery via postal service, according to the price list published on our website under the “Shipping” section.

At this step, to proceed with the purchase, it is also necessary to read the “General Terms and Conditions” and, if the user accepts them, tick the checkbox to confirm their agreement.

By clicking “Next”, the system guides the user to the next and final step, where they choose the payment method:

1. Bank transfer
2. Cash on delivery – you pay for the goods upon receipt
3. Credit card payment
4. PayPal payment

After payment and placing the order, the customer receives an email notification that the order has been accepted into the queue. At this step, the customer has the option to cancel the order within 1 (one) hour. They do so by sending an email stating their intent to info@anja-petshop.si.

Order confirmed: If the customer does not cancel the order, it proceeds for further processing. The provider reviews the order, checks the availability of the ordered items, and confirms the order or rejects it with a reason. The provider may contact the customer via their contact phone number to verify details or ensure accurate delivery. Upon order confirmation, the provider informs the customer by email of the estimated delivery time. At this stage, the purchase contract between the customer and the provider for the ordered items is irrevocably concluded.

Goods shipped: The provider prepares and ships the goods within the agreed timeframe and notifies the customer by email.

Right of withdrawal from purchase, return of goods

The customer does not have the right to withdraw from the contract for orders that have been made according to the customer’s exact instructions and adapted to their personal needs. The customer also does not have the right to withdraw from the contract for orders for which the seller has informed the customer that the items are ordered exclusively for the customer. In such cases, the customer may withdraw from the contract after receiving the seller’s notification, no later than within 24 hours.

Return of goods

In accordance with the Consumer Protection Act (ZVPot), you may return ordered goods purchased under a distance contract (including online purchases) within 14 days without stating a reason. You may only be charged the costs referred to in the seventh paragraph of Article 43.d of the said Act.

In the event of withdrawal from the contract, the company shall refund all payments received immediately or no later than within 14 days of receiving the notification of withdrawal. The company shall refund the customer using the same payment method used by the customer, unless the customer has explicitly requested the use of a different payment method and the customer does not bear any costs as a result. 
The customer may not claim reimbursement of additional costs incurred if they have explicitly chosen a different type of shipment than the cheapest standard shipment offered by the company. 
In sales contracts, the company may withhold the refund until it has received the returned goods or until the customer provides proof that the goods have been sent back.

If the customer has already received the goods and decides to withdraw from the contract, they must return the goods to the company immediately or no later than within 14 days after the notification referred to in the first paragraph of Article 43.č of the said Act. The customer is deemed to have returned the goods on time if they send them back before the expiry of the 14-day return period.

The customer bears only the cost of returning the goods in connection with the withdrawal from the contract.

The return address is Double A d.o.o., Bojanji Vrh 25, Bojanji Vrh, 1295 Ivančna Gorica. 
The goods must be returned undamaged, in unchanged quantity, and in the original packaging.

Before returning the goods, the customer must complete the withdrawal form and send it to our email address info@anja-petshop.si 
> Withdrawal form

Warranty

Products have a warranty if this is stated on the warranty certificate or on the invoice. The warranty is valid provided that the instructions on the warranty certificate are followed and the invoice is presented. Warranty periods are stated on the warranty certificate or on the invoice.

Warranty information is also stated on the product presentation page. If warranty information is not provided, the product has no warranty or the information is not currently known. In the latter case, the customer may contact the provider, who will provide up-to-date information.

The manufacturer is obliged to carry out warranty repairs within 45 days of receiving the goods; otherwise, the product must be replaced with another equivalent and faultless product.

Returns under warranty are handled in accordance with the conditions specified by the manufacturer on the warranty certificate; the customer bears no costs related to the return.

If you wish to return the shipment at our expense, please arrange this with us by email at info@anja-petshop.si. In accordance with the agreement, we will send a courier to your address to collect the shipment.

Warning: No other method of returning goods at our expense is possible.

Important:
– When returning an item to the seller (Double A d.o.o.), you must include a copy of the invoice.
– The return address is Double A d.o.o., Bojanji Vrh 25, Bojanji Vrh, 1295 Ivančna Gorica
– We recommend using a delivery service that provides shipment tracking and preparing the goods appropriately for transport (you may use the original packaging or other suitable safe packaging).
– Shipping costs are always borne by the sender unless otherwise agreed in advance. We do not accept cash on delivery shipments.

For any additional information, you can contact us without hesitation at info@anja-petshop.si

Material defect

The customer may exercise their rights arising from a material defect if they notify the seller of the defect within two months from the day the defect was discovered. In the defect notification, the customer must describe the defect in more detail and allow the seller to inspect the item.

The customer may notify the seller of the defect in person, in which case the seller must issue a confirmation. The seller is not liable for material defects that appear after two years have passed since the item was delivered.

A defect is deemed to have existed at the time of delivery if it appears within six months of delivery. The customer’s rights under the first paragraph expire after two years from the day the customer notified the seller of the material defect.

A customer who has properly notified the seller of a defect has the right to require the seller to: repair the defect in the goods or refund part of the amount paid in proportion to the defect or replace the defective goods with new faultless goods or refund the amount paid.

If the existence of a defect in the goods or unfairness in the service provided is not disputed, the company must comply with the customer’s request as soon as possible, but no later than within eight days, pursuant to Articles 37.c and 38 of the said Act.

The company must respond to the customer’s request in writing no later than within eight days of receiving it if the existence of a defect in the goods or irregularity in the service provided is disputed.

Events, seminars and training

General

These General Terms and Conditions govern the rules for registration and cancellation of registration for events (seminars, workshops, congresses, forums and other educational and/or informative events; hereinafter: events) organized by Double A d.o.o.

These General Terms and Conditions apply equally to all events and participants, unless Double A d.o.o. determines otherwise as part of the registration for an individual event.

These General Terms and Conditions form an integral part of every event registration form, regardless of the registration method. By registering for an event, each person confirms that they agree with these General Terms and Conditions.

These General Terms and Conditions are published on the Anja Pet Shop website and may be changed. At the time of registration for an event, the General Terms and Conditions published on the Anja Pet Shop website at the time when registration is possible shall apply.

Registration and payment of the participation fee

Registration form: Registration for an event is completed by filling out the online registration form on the website.

Registration deadline: Registrations for events are possible until the date specified in the announcement for each event.

Participation fee payment: The participation fee amount and payment terms are stated on the registration form and/or on the website in the presentation of the individual event, and discounts recognized by Double A d.o.o. for those who meet the specified conditions are stated in the “special benefits” field. The participation fee must be paid before the event takes place. The participant must present proof of payment no later than the day before the event. Payment of the participation fee is a condition for participation in the event.

Cancellation: If a participant cancels their registration for an event, cancellation is only possible in writing, sent by post to: Double A d.o.o., Bojanji Vrh 25, Bojanji Vrh, 1295 Ivančna Gorica or by email to: info@anja-petshop.si. Double A d.o.o. does not accept cancellations communicated by phone. Double A d.o.o. considers written cancellations valid if received at least three working days before the start of the event. If Double A d.o.o. receives a cancellation at least five working days before the event, it will refund 80% of the participation fee paid. In the event of later cancellation or non-attendance at the event, Double A d.o.o. charges the full participation fee. Saturdays, Sundays and public holidays (non-working days) are not counted in the cancellation period.

If Double A d.o.o. cancels the event: Double A d.o.o. reserves the right to partially adjust the announced event content, change the date and location of the event, and cancel an individual event. Double A d.o.o. reserves the right to cancel an event due to an insufficient number of registrations, other objective reasons or force majeure.

Content: The content of lectures at individual events expresses exclusively the views of the lecturers and not necessarily those of the organizations in which the lecturers are employed or Double A d.o.o.

Recording of the event: The event is subject to copyright and related rights arising from it. Any recording of the event is prohibited and may be subject to legal prosecution.

Security

The provider uses appropriate technological and organizational measures to protect the transmission and storage of personal data and payments. For this purpose, the provider uses a 128-bit SSL certificate issued by an authorized organization.

Protection of personal data

The provider undertakes to permanently protect all personal data of the user.

The provider will use personal data exclusively for the purposes of fulfilling the order (sending informative materials, offers, invoices) and other necessary communication.

Under no circumstances will user data be passed on to unauthorized persons.

The user is also responsible for the protection of personal data by ensuring the security of their username and password.

Notice of the obligation to issue, receive and retain an invoice

The seller must issue an invoice for the supply of goods or services and deliver it to the customer. The customer must receive the invoice and keep it immediately after leaving the business premises.

Communication

The provider will contact the user through distance communication means only if the user does not explicitly object.

Advertising emails will contain the following components:

– they will be clearly and unambiguously marked as advertising messages,
– the sender will be clearly identifiable,
– various offers, promotions and other marketing techniques will be marked as such. Participation conditions will also be clearly defined,
– the method of unsubscribing from advertising messages will be clearly presented,
– the provider will explicitly respect the user’s request not to receive advertising messages.

Complaints and disputes

The provider complies with applicable consumer protection legislation. The provider makes every effort to fulfill its obligation to establish an effective complaint-handling system and to designate a person whom the customer can contact by phone or email in case of problems. Complaints are submitted via email to info@natis-shop.com. The complaint procedure is confidential.

Within five working days, the provider will confirm receipt of the complaint, inform the customer how long it will take to process it, and keep the customer informed throughout the procedure.

The provider is aware that a key characteristic of consumer disputes, particularly regarding court proceedings, is the disproportion between the economic value of the claim and the costs incurred in resolving the dispute. This is also the main obstacle preventing consumers from initiating court proceedings. Therefore, the provider strives to resolve any disputes amicably to the best of its ability.

Out-of-court settlement of consumer disputes

In accordance with legal regulations, Double A d.o.o. does not recognize any out-of-court consumer dispute resolution provider as competent to resolve a consumer dispute that a consumer may initiate in accordance with the Out-of-Court Consumer Dispute Resolution Act.

As a provider of goods and services operating an online store in the Republic of Slovenia, Anja Pet Shop publishes an electronic link on its website to the Online Dispute Resolution (ODR) platform. The platform is available to consumers here.

https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=SL

This arrangement stems from the Out-of-Court Consumer Dispute Resolution Act, Regulation (EU) No 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes and amending Regulation (EC) No 2016/2004 and Directive 2009/22/EC.

We wish you pleasant and convenient shopping!

Double A d.o.o.
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